The 4th principle of Natural Selling is "Feeding Back What You Think You Heard They Want". It's a principle that when used properly will save you much time and frustration by avoiding misunderstandings.
A simple way to improve your skill with feedback is to practice this principle in your everyday conversations with people.
When someone gives you information of some sort, feed it back to them. Simply say;
"If I understand you correctly…"
or,
"So what you’re saying is…"
….and repeat what they've said.
Finish the question with another one, such as;
"Is that right?"
Similarly, if you're giving instructions or information to someone, ask them to feed back what they think you've said to them.
You'll find this instructive and very useful exercise will help avoid many potential misunderstandings!
A simple way to improve your skill with feedback is to practice this principle in your everyday conversations with people.
When someone gives you information of some sort, feed it back to them. Simply say;
"If I understand you correctly…"
or,
"So what you’re saying is…"
….and repeat what they've said.
Finish the question with another one, such as;
"Is that right?"
Similarly, if you're giving instructions or information to someone, ask them to feed back what they think you've said to them.
You'll find this instructive and very useful exercise will help avoid many potential misunderstandings!
"Learn everything you can, anytime you can, from anyone you can - there will always come a time when you will be grateful you did." - Sarah Caldwell
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